PRIVACY POLICY

Effective Date: 04/18/2018

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Privacy Policy 

LiveEnsure (LE) is committed to protecting your privacy. We recognize that the trust of our customers and web visitors require vigilant, responsible privacy protections. Any personal information obtained will be held with the utmost care, and will not be used in ways that you have not consented to. A more detailed explanation about how we safeguard your personal information is described below. By using this site and its services, you indicate your acceptance of the LE Online Privacy Policy. The policy and has been updated in accordance with the European Union General Data Protection Regulation (GDPR) and fully outlines how we’re collecting, storing and using your data. If you have any questions or comments about this Privacy Policy please contact us.

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Collection and Use of Personal Information

LE is the sole owner of the information collected on this site. "Personal Information" is information that can be used to identify an individual and may include but is not limited to, name, email address and mobile telephone number. Personal information is collected from the forms on our website that you are required to fill in whenever you register as a developer for the service, request information or contact technical support. The purpose of collecting and storing your personal information is limited to creating personal profiles and viewing protected content, to allow you to create an account, provide customer feedback and administer support. Based upon the personally identifiable information you provide us, we will send you a welcoming email to verify your account.  We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes.

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We may send you strictly service-related announcements on rare occasions when it is necessary to do so.  For instance, if our service is temporarily suspended for maintenance, we might send you an email.  

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Generally, you may not opt-out of these communications, which are not promotional in nature.  If you do not wish to receive them, you have the option to deactivate your account. You may opt-out of these communications.  

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We will share your personal information with third parties only in the ways that are described in this privacy statement.  We do not sell your personal information to third parties. We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.

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We do not sell, rent, loan, trade or lease this information to third parties, and will not do so without advance public notice, with the exception of when it is our good faith belief that the law requires disclosure or as part of the sale or transfer of a relevant product line or business.

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Changing or Deleting Accounts, Personal Information

If you want to delete or change any accounts or personal information or if you no longer wish to receive material from us, please contact us at support@liveensure.com. If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, amend, delete/remove or deactivate it by making the change on our developer portal page or by emailing our Customer Support at support@liveensure.com or by contacting us by telephone or postal mail at the contact information listed below.  We will respond to your request to access within a few business days.

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Links to Other Sites

If you click on a link to a third party site, including our blog, you will leave the liveensure.com site you are visiting and go to the site you selected. Because we cannot control the activities of third parties, we cannot accept responsibility for any use of your personally identifiable information by such third parties, and we cannot guarantee that they will adhere to the same privacy practices as LiveEnsure.com. We encourage you to review the privacy statements of any other service provider from whom you request services. If you visit a third party website that is linked to an LiveEnsure.com site, you should read that site’s privacy statement before providing any personally identifiable information.

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Some pages, like our blog or support portal, may have the look and feel of being on LiveEnsure.com, however the information collected on these pages may not be covered under our privacy statement.  All information collected on those pages is owned and controlled by that company’s privacy statement. 

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Security

The security of your personal information is important to us.  We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it.  No method of transmission over the Internet, or method of electronic storage, is 100% secure, however.  Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at support@liveensure.com. 

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Cookies, Web Beacons and Web Logs

A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file. We do not link the information in cookies to any personally identifiable information you submit while on our site. Standard web logs are used for collecting files accessed, date and time of access, and IP address of the computer accessing the information.

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Third Party Services

We may use Google Analytics, a third-party tracking service, Zendesk, Github and MailChimp which use cookies to track non-personally identifiable information about our visitors to our site or recipients of our communications in the aggregate to capture usage and volume statistics. Some of our business partners (e.g., Google Analytics, YouTube, Zendesk, MailChimp, GitHub) use cookies on our site. We have no access to or control over these cookies. This privacy statement covers the use of cookies by LiveEnsure™ only and does not cover the use of cookies by any third-party.

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Data Retention

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements; this retention period may extend past the point at which you close your account.

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Hosting and Back-End Infrastructure

We use Amazon Web Services (AWS) (Amazon Web Services, Inc.) to host our infrastructure.  Amazon Web Services is a hosting and backend service provided by Amazon.com Inc.  For information about Amazon collection and use of data, visit 

https://aws.amazon.com/privacy/. 

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Children and Parents

LE does not knowingly collect information from children under the age of thirteen (13) years old. No one under age 13 is allowed to provide any personal information or use our online store or forums. Minors between the ages of 13 and 17 must get the permission of their parent(s) or legal guardians(s) before making purchases, including subscriptions, on this site.

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Effective Date of Policy

LE reserves the right to change any of its websites’ Privacy Policy at any time. The effective date of this policy is listed below.

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Effective date of current Policy is Sept  1, 2013 (last updated April 18, 2018)

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Business Transitions

In the event LiveEnsure goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred.  You will be notified via email, and/or prominent notice on our Web site for 30 days of any such change in ownership or control of your personal information.

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Changes in this Privacy Statement

If we decide to change our privacy practices, we will post those changes to this privacy statement, the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.  

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We reserve the right to modify this privacy statement at any time, so please review it frequently.  If we change how we use your personally identifiable information, we will notify you here, by email, or by means of a notice on our home page.

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Contact Us 

If you have any questions or suggestions regarding our privacy policy, please contact us at: 

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LiveEnsure Inc. 

2600 El Camino Real

Palo Alto, CA 94306

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© 2013-2018 LiveEnsure Inc. Patented US/EU.

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2600 EL CAMINO REAL

PALO ALTO, CA 94306

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LiveEnsure® is the interactive authentication company. 

We develop mobile security technology for web, cloud and apps on iOS and Android. Trust your crowd in the cloud.